Customer Service

When we say ‘full service,’ we mean it.

We’re here to support you every step of the way. From initial strategy to ongoing optimization — your success is our success.

94%

Client Satisfaction Rating

Overview

Responsive, Strategic, Transparent, Collaborative, & Efficient

Our clients consistently choose words like responsive, strategic, transparent, collaborative, and efficient when describing their partnership with Division-D. We prioritize serving our clients with quick, high-quality work, which is reflected in our 94% client satisfaction rating.

How it Works

Power in the Team

When working with Division-D, you get more than just a sales rep and account manager. You get a full team of experts working together to deliver great results for your business.

Client Service

Oversees day-to-day in-flight campaign discussions to ensure the success of your campaigns.

Media Strategy

Supports client proposals by offering strategic forecasts, audience curation, market/competitive research, and advanced measurement solutions.

Account Management

Oversee the backend of all campaigns, including campaign setup, pacing, in-flight optimizations & insights, and reporting.

Ad Trafficking

Handles the trafficking and setup of campaigns for effective and turnkey campaign launches.

Creative Services

Designs cutting-edge creative work as an added value, including static, animated, video editing, and audio spots.

Pixel Implementation

Serves as the resident experts on all third-party platforms. They stay up-to-date on platform capabilities and act as liaisons with our dedicated platform support teams.

Ad Policy

Ensures clients adhere to industry best practices for sensitive ad categories (e.g., health, housing, etc.) and compliance for privacy (e.g., CCPA, GDPR).